Front-of-house security that protects your people and stock while still looking like hospitality. Concierge, reception security and retail loss prevention.
Concierge and retail work is as much customer service as it is security. We select and brief staff who can hold a professional front desk and still handle an incident calmly.
Front desk presence for commercial buildings, managing visitors, deliveries and contractors.
A security-trained face at reception who greets, screens and directs without creating a queue.
Floor presence, deterrence and support for staff dealing with theft and difficult customers.
Sign-in, badge issue, escorting and sign-out, with an auditable record of who was in the building.
A consistent point of contact for tenants and building management.
Cover outside business hours so the front of house is never unattended.
In concierge and retail, familiarity is the product. Your tenants, staff and regular customers should know the person at the desk, and that person should know which faces belong and which do not. We roster for continuity rather than filling shifts with whoever is available.
All personnel are licensed and presented in uniform appropriate to your site, whether that is corporate suiting or branded retail dress.
We will visit, understand the environment and propose a staffing model that fits your building.
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